```json { "schema_version": "script_qc_v2", "overall_score": 84, "summary": "发现需要复核的问题:话术政策准确度4项。", "sections": [ { "name": "话术政策准确度", "score": 65, "status": "fail", "findings": [ "政策无依据:政策知识中荣放的月度政策只有置换补贴至高4000元,未提及1万8现金权益和5000燃油补贴,可能误导消费者关于优惠的准确性。", "政策无依据:政策知识中bZ5的权益未包含300元京东购物卡,属于额外承诺无依据。", "政策无依据:政策知识中未包含皇冠陆放车型的政策,主播提及具体补贴金额缺乏依据。", "价格表达风险:补贴后价格可能因地区、置换条件等因素变化,直接给出固定价格可能不准确。" ], "evidence": [ "[01] 第二个是1万8的一个现金权益,第三个是5000块钱燃油补贴", "[01] 额外我们的直播间再给您加赠啊一张300块钱的京东购物卡", "[01] 皇冠陆放28.48到33.28这个区间,在直播间可以获取至高2万补贴", "[06] 荣放您要领完补贴的话呢,它的价格就是13.9万元起" ], "suggestions": [ "应严格依据政策知识表达优惠,或明确说明这些是额外促销活动。", "避免添加政策知识外的承诺,或注明为直播间特别福利。", "仅基于政策知识中的车型进行优惠说明,或补充相关政策依据。", "说明价格为参考,具体以门店实际报价为准。" ], "issues": [ { "severity": "medium", "type": "政策无依据", "evidence": "[01] 第二个是1万8的一个现金权益,第三个是5000块钱燃油补贴", "reason": "政策知识中荣放的月度政策只有置换补贴至高4000元,未提及1万8现金权益和5000燃油补贴,可能误导消费者关于优惠的准确性。", "suggestion": "应严格依据政策知识表达优惠,或明确说明这些是额外促销活动。" }, { "severity": "low", "type": "政策无依据", "evidence": "[01] 额外我们的直播间再给您加赠啊一张300块钱的京东购物卡", "reason": "政策知识中bZ5的权益未包含300元京东购物卡,属于额外承诺无依据。", "suggestion": "避免添加政策知识外的承诺,或注明为直播间特别福利。" }, { "severity": "medium", "type": "政策无依据", "evidence": "[01] 皇冠陆放28.48到33.28这个区间,在直播间可以获取至高2万补贴", "reason": "政策知识中未包含皇冠陆放车型的政策,主播提及具体补贴金额缺乏依据。", "suggestion": "仅基于政策知识中的车型进行优惠说明,或补充相关政策依据。" }, { "severity": "medium", "type": "价格表达风险", "evidence": "[06] 荣放您要领完补贴的话呢,它的价格就是13.9万元起", "reason": "补贴后价格可能因地区、置换条件等因素变化,直接给出固定价格可能不准确。", "suggestion": "说明价格为参考,具体以门店实际报价为准。" } ], "normal_notes": [] }, { "name": "评论回复积极度", "score": 100, "status": "pass", "findings": [], "evidence": [], "suggestions": [], "issues": [], "normal_notes": [ "无异常。" ] }, { "name": "话术水分与流畅度", "score": 100, "status": "pass", "findings": [], "evidence": [], "suggestions": [], "issues": [], "normal_notes": [ "无异常。" ] }, { "name": "用户特定检查项", "score": "--", "status": "not_applicable", "findings": [], "evidence": [], "suggestions": [], "issues": [], "normal_notes": [ "本场未设置额外文字检查项。" ] } ], "issue_count": 4, "qc_method": "all", "extra_requirements": "" } ```