```json { "schema_version": "script_qc_v2", "overall_score": 84, "summary": "发现需要复核的问题:话术政策准确度4项。", "sections": [ { "name": "话术政策准确度", "score": 65, "status": "fail", "findings": [ "政策无依据:政策知识中仅列出厂家置换补贴,未提及门店现金优惠和人油补贴,可能误导用户认为这是厂家统一政策。", "政策无依据:政策知识中未提及国补(国家补贴),涉及金额承诺但无依据。", "政策无依据:政策知识中未包含直播间专属的300元成交补贴,涉及金额但无依据。", "政策无依据:政策知识中锐放置换补贴至高2000元,但未提及门店现金优惠和地方补贴叠加,可能无依据。" ], "evidence": [ "[01] 门店有18000的现金优惠加5000的人油补贴", "[01] 2.0升还可以叠加国补", "[01] 我直播间呢是官方直播间,给您还准备了一张300元的成交补贴", "[01] 锐放这个车的话,我厂家这边也是有补贴,这个补贴给到您是有一个2000块钱,它可以跟门店的现金优惠和地方补贴去叠加" ], "suggestions": [ "应明确说明此优惠为经销商层面,以厂家政策知识为准,避免混淆。", "应确认国补政策有效性,或避免提及无依据的补贴。", "应说明此补贴为直播间活动,与厂家政策区分。", "应明确门店优惠和地方补贴为额外信息,以厂家政策为准。" ], "issues": [ { "severity": "medium", "type": "政策无依据", "evidence": "[01] 门店有18000的现金优惠加5000的人油补贴", "reason": "政策知识中仅列出厂家置换补贴,未提及门店现金优惠和人油补贴,可能误导用户认为这是厂家统一政策。", "suggestion": "应明确说明此优惠为经销商层面,以厂家政策知识为准,避免混淆。" }, { "severity": "medium", "type": "政策无依据", "evidence": "[01] 2.0升还可以叠加国补", "reason": "政策知识中未提及国补(国家补贴),涉及金额承诺但无依据。", "suggestion": "应确认国补政策有效性,或避免提及无依据的补贴。" }, { "severity": "low", "type": "政策无依据", "evidence": "[01] 我直播间呢是官方直播间,给您还准备了一张300元的成交补贴", "reason": "政策知识中未包含直播间专属的300元成交补贴,涉及金额但无依据。", "suggestion": "应说明此补贴为直播间活动,与厂家政策区分。" }, { "severity": "medium", "type": "政策无依据", "evidence": "[01] 锐放这个车的话,我厂家这边也是有补贴,这个补贴给到您是有一个2000块钱,它可以跟门店的现金优惠和地方补贴去叠加", "reason": "政策知识中锐放置换补贴至高2000元,但未提及门店现金优惠和地方补贴叠加,可能无依据。", "suggestion": "应明确门店优惠和地方补贴为额外信息,以厂家政策为准。" } ], "normal_notes": [] }, { "name": "评论回复积极度", "score": 100, "status": "pass", "findings": [], "evidence": [], "suggestions": [], "issues": [], "normal_notes": [ "无异常。" ] }, { "name": "话术水分与流畅度", "score": 100, "status": "pass", "findings": [], "evidence": [], "suggestions": [], "issues": [], "normal_notes": [ "无异常。" ] }, { "name": "用户特定检查项", "score": "--", "status": "not_applicable", "findings": [], "evidence": [], "suggestions": [], "issues": [], "normal_notes": [ "本场未设置额外文字检查项。" ] } ], "issue_count": 4, "qc_method": "all", "extra_requirements": "" } ```