```json { "schema_version": "script_qc_v2", "overall_score": 87, "summary": "发现需要复核的问题:话术政策准确度2项。", "sections": [ { "name": "话术政策准确度", "score": 72, "status": "fail", "findings": [ "政策冲突:与published_policy_knowledge中卡罗拉锐放置换补贴至高2000元不一致,可能导致用户误解补贴金额", "政策无依据:published_policy_knowledge中各车型补贴金额不同(如荣放4000元、格瑞维亚20000元),无依据支持全系车型均为至高两万" ], "evidence": [ "[04] 锐放的话呢,本品置换是4000元,非本品置换就是2000元了", "[01] 全系车型至高可减两万的一个优惠补贴" ], "suggestions": [ "应更正为政策知识中的准确表述,或澄清补贴结构以避免冲突", "应具体说明各车型的补贴金额,避免笼统表述误导用户" ], "issues": [ { "severity": "high", "type": "政策冲突", "evidence": "[04] 锐放的话呢,本品置换是4000元,非本品置换就是2000元了", "reason": "与published_policy_knowledge中卡罗拉锐放置换补贴至高2000元不一致,可能导致用户误解补贴金额", "suggestion": "应更正为政策知识中的准确表述,或澄清补贴结构以避免冲突" }, { "severity": "medium", "type": "政策无依据", "evidence": "[01] 全系车型至高可减两万的一个优惠补贴", "reason": "published_policy_knowledge中各车型补贴金额不同(如荣放4000元、格瑞维亚20000元),无依据支持全系车型均为至高两万", "suggestion": "应具体说明各车型的补贴金额,避免笼统表述误导用户" } ], "normal_notes": [] }, { "name": "评论回复积极度", "score": 100, "status": "pass", "findings": [], "evidence": [], "suggestions": [], "issues": [], "normal_notes": [ "评论回复积极,无异常" ] }, { "name": "话术水分与流畅度", "score": 100, "status": "pass", "findings": [], "evidence": [], "suggestions": [], "issues": [], "normal_notes": [ "话术流畅,无异常" ] }, { "name": "用户特定检查项", "score": "--", "status": "not_applicable", "findings": [], "evidence": [], "suggestions": [], "issues": [], "normal_notes": [ "本场未设置额外文字检查项。" ] } ], "issue_count": 2, "qc_method": "all", "extra_requirements": "" } ```