```json { "schema_version": "script_qc_v2", "overall_score": 83, "summary": "发现需要复核的问题:话术政策准确度3项、话术水分与流畅度3项。", "sections": [ { "name": "话术政策准确度", "score": 70, "status": "fail", "findings": [ "价格表达风险:没有已确认政策依据,具体补贴金额可能不准确或无法核实", "价格表达风险:缺乏政策依据,价格信息可能变动或不准确", "承诺风险:承诺具体补贴和价格,但无政策依据,可能误导消费者" ], "evidence": [ "[01] 荣放的话呢,您在我们的直播间可以去领取到专属的购车补贴啊。它是首先第一点,如果说你有置换可以享受四千的置换补贴", "[01] 荣放的官方指导价格是16.98到22.88这个区间", "[04] 荣放您领完补贴之后,它官方指导价格是16.98,嗯,到22.88这个区间。然后我们的直播间呢,您可以获取,比如说这个展车啊,在我们的直播间您可以获取有四千补贴" ], "suggestions": [ "建议核实官方政策,或在表达时注明'以实际政策为准'", "建议引用官方来源或使用模糊表达如'参考指导价'", "建议避免具体数字承诺,或注明'补贴详情以门店为准'" ], "issues": [ { "severity": "medium", "type": "价格表达风险", "evidence": "[01] 荣放的话呢,您在我们的直播间可以去领取到专属的购车补贴啊。它是首先第一点,如果说你有置换可以享受四千的置换补贴", "reason": "没有已确认政策依据,具体补贴金额可能不准确或无法核实", "suggestion": "建议核实官方政策,或在表达时注明'以实际政策为准'" }, { "severity": "medium", "type": "价格表达风险", "evidence": "[01] 荣放的官方指导价格是16.98到22.88这个区间", "reason": "缺乏政策依据,价格信息可能变动或不准确", "suggestion": "建议引用官方来源或使用模糊表达如'参考指导价'" }, { "severity": "medium", "type": "承诺风险", "evidence": "[04] 荣放您领完补贴之后,它官方指导价格是16.98,嗯,到22.88这个区间。然后我们的直播间呢,您可以获取,比如说这个展车啊,在我们的直播间您可以获取有四千补贴", "reason": "承诺具体补贴和价格,但无政策依据,可能误导消费者", "suggestion": "建议避免具体数字承诺,或注明'补贴详情以门店为准'" } ], "normal_notes": [] }, { "name": "评论回复积极度", "score": 100, "status": "pass", "findings": [], "evidence": [], "suggestions": [], "issues": [], "normal_notes": [ "评论回复积极,无明显未承接问题" ] }, { "name": "话术水分与流畅度", "score": 85, "status": "review", "findings": [ "大段重复套词:重复引导用户操作的话术,出现频繁,可能显得冗余", "大段重复套词:重复填充话术,缺乏变化,影响流畅度", "大段重复套词:重复强调领取动作,可能造成话术水分" ], "evidence": [ "[01] 点击右下角的蓝色小雪花", "[01] 此时此刻我们后台客服经理正在依次为各位车主匹配发送落地报价", "[01] 大家都可以通过我们的直播间来手动免费领取" ], "suggestions": [ "简化表达或使用多样化话术,如'点击下方链接'", "减少重复,或替换为更简洁的表达", "合并或简化类似表达,避免过度重复" ], "issues": [ { "severity": "low", "type": "大段重复套词", "evidence": "[01] 点击右下角的蓝色小雪花", "reason": "重复引导用户操作的话术,出现频繁,可能显得冗余", "suggestion": "简化表达或使用多样化话术,如'点击下方链接'" }, { "severity": "low", "type": "大段重复套词", "evidence": "[01] 此时此刻我们后台客服经理正在依次为各位车主匹配发送落地报价", "reason": "重复填充话术,缺乏变化,影响流畅度", "suggestion": "减少重复,或替换为更简洁的表达" }, { "severity": "low", "type": "大段重复套词", "evidence": "[01] 大家都可以通过我们的直播间来手动免费领取", "reason": "重复强调领取动作,可能造成话术水分", "suggestion": "合并或简化类似表达,避免过度重复" } ], "normal_notes": [] }, { "name": "用户特定检查项", "score": "--", "status": "not_applicable", "findings": [], "evidence": [], "suggestions": [], "issues": [], "normal_notes": [ "本场未设置额外文字检查项。" ] } ], "issue_count": 6, "qc_method": "all", "extra_requirements": "" } ```